horizon vets
Complaints Policy
At Horizon Vets, we strive to provide a high level of care to both you and your pets. We would like to encourage you to provide feedback on our service, to allow us to improve the care and service that we provide.
We regard all complaints with the utmost seriousness and are committed to addressing any concerns promptly and effectively. If you have any issues you wish to discuss, we encourage you to contact Laura Thomas at your earliest convenience.
You may reach Laura via telephone at 01633 846160, via email at laura@horizonvets.co.uk, or by post addressed to:
Mrs Laura Thomas
Reception and Finance Lead
Horizon Vets
Newport Retail Park
Newport
NP19 4QR
