Horizon Vets

 Ensuring a Seamless Experience

Our payment policy is designed to provide clarity and convenience for our clients. Below, we outline our approach to payments at the time of treatment, insurance handling, and debt collection.

Payment at Time of Treatment

Clients are required to settle their accounts in full, at the time of their pet’s treatment. For those requiring financial assistance, we offer various plans to accommodate different needs. Please note that as we are not registered with the Financial Conduct Authority (FCA), we are unable to provide in-house payment plans, however, we are able to offer third party payment plans.

Insurance

At Horizon Vets, we accept a comprehensive range of insurance plans. Clients are advised to provide their insurance information at the time of arrival or during the appointment booking process. Our team will verify coverage, but it is crucial for clients to be aware of their insurance benefits, co-payments, and deductibles. Any portion not covered by insurance is the client's responsibility and must be paid at the time of treatment. Please refer to our Insurance Policy for further information.

Debt Collection

In instances where payment is not received at the time of treatment, Horizon Vets adheres to a structured debt collection process. Initially, clients will receive reminders and statements detailing owed amounts. If payments are not made within the stipulated time frame, the account may be transferred to a debt collection agency. We endeavour to work with clients to avoid this step by offering payment plans or other financial arrangements. Our objective is to resolve outstanding balances in a manner respectful to all parties involved.

We are committed to ensuring that our payment policy is equitable and transparent. Should you have any questions or require assistance, please do not hesitate to contact Laura Thomas, Reception and Finance Lead  - laura@horizonvets.co.uk or call us on 01633 846 160